Tag Archives: Management

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    A Real Team

    Category:BusinessTags : 
    AAEAAQAAAAAAAAMRAAAAJDJkNTRlZDZkLWYwYjYtNDFmOC05ZGNmLWViMGY1OTRkODQyOA A Real Team

    A Real Team

     Ever wonder what a real team looks like, feels like, acts like? 

    I’ve worked on a multitude of different professional teams in my lifetime.  Some were good, some were so-so, and some were just flat out disappointing.  One particular team that I had the privilege to be a part of, rocked in every dimension. It was at the  Chamber of Commerce (Moab) when I was first starting out in the business world, almost 23 years ago.  The Chamber of Commerce at the time was located in the same complex as the local Grand County Travel Council.  The Chamber owned the building.  If you can imagine tourists from all walks of life, business professionals looking to relocate to the area, and local entrepreneurs seeking all forms of statistical information lining the counters and desks – that is where you would find me.  Phones ringing off the wall, a million questions coming at you, and staff running around trying to get literature out to the visiting masses. That was my world.

    AAEAAQAAAAAAAAQ6AAAAJDViMl2E5ZmU5LWQ1YTEtNDU3MS1hMmM2LWZkZDc5NzY0OGYxOA A Real Team

    There were a number of things we as a team had memorized by heart, the brochures, and all the local attractions:

    • The restrooms are located around back and just across the bridge over the small dry creek
    • Please don’t forget your sunscreen and take plenty of water
    • When asked where the Arch was, we would go into a 2-minute informative speech about Arches National Park, and the many Arches contained inside the park
    • Yes the Chamber board is made up of elected local business owners and concerned private citizens
    • Economic development packets are available at our office or downtown at the County office
    • The film commission does not have an office in our building. Yes we have a brochure for that too
    • The pool, movie theater, bike repair, and where to eat were all hot topics

     As you entered the Chamber of Commerce/Travel Council building, there was a small room off to the left as you first walked in. Housed in this room were tons of  brochures and flyers on the local city and recreational areas.  An overhead TV played continually the lengthy jingles from the ads that helped to  teleport visitors minds to the great attractions that lay before them.  Often sunburned and chapped lipped youngest just off a river or jeeping excursion would run to and fro before exhausted parents could gather them up in an attempt to quiet them down. 

    Our miracle gals behind the front counter were Jacque, Melissa, and Annie.  One
    of them would burst out with the candy jar and take that heavy parental load off the parents; making little frowns turn into smiles as the children would gladly take the candy and whatever paraphilia was given to them.  Stickers and pens, key chains and other free swag kept the kids at bay, while mom and pop looked over the brochures, planning their next family adventure.

    Tucked away in the back were Judith and Rene.  They were always working steadily on the next travel council brochures and upcoming travel events.  They were designing some of the first displays for their overseas trips to sell the world on the idea of the Grand Circle tour ( Zion, Bryce, Capitol Reef, Arches,Canyonlands and Grand Canyon national parks).

    AAEAAQAAAAAAAANRAAAAJDEyNjUxM2Y5LTI1M2EtNDg5Ni1hN2U4LWQxMzM1NDNiZTdkYQ A Real Team

    Val and I  had desks next to each other out in the open for the world to find us. She could be found busy entering all the travel information requests and filling out forms and making labels for all the seasonal guiding companies who came in weekly for marketing information.  I would be planning Chamber events and dealing with the business community concerns; or planning parades and Chamber luncheons,  and making my own packets for relocation and small business development. 

    Five o’clock was a good time.  We did things together.  We celebrated each other’s life moments.  We had Saturday coffee down the river road, or gathered at someone’s house for a team get together.   We all knew our rank in the organization, it was team member.  Sure we all had titles, but friend was the best one. 

    So many organizations have lost the title of team and friend.  Those titles have been replaced with negative titles that strip the humanity from a person, and leave an empty soul in its place. 

    AAEAAQAAAAAAAAJBAAAAJGY5ZjZiZTdiLWQ0ZjItNGE1OS05ZmYzLWJiMTQ4ZmJkMmExNw A Real Team

    Being part of a team means

    • You get up and help the gals or guys behind the counter when she or he is swamped with customers
    • You grab the Chamber or Travel phone and ask for a number and  get a call back
    • You help your team mate by going outside with them, to tell that visitor that the bird bath is for the birds and not bathing
    • You gently bring out the fire extinguisher when you light your best friends 30th birthday cake at 7:30 in the morning
    • You lock up when  others can’t
    • You open the building up with a smile on your face and you do it all over again with each other helping along the way
    • Being a part of a team and helping to meet goals and deadlines. Just getting to the bank or the post office can be difficult.  Your team helps you with even these small steps
    • Group hugs – priceless

    Watching a team member move away, or move on to bigger adventures is bitter sweet. But we celebrated each other’s success and we acknowledged the fact that they were a part of who we are today – because they were in our lives. It is true I have worked on other great teams, but you never forget your first one. 

    A team can be a complex unit of individuals helping each other to research and discover new things.  A team can also be a group of like minded kind people just doing what they do every day.  Simple or complex - celebrate! Celebrate each other in your lives. 

    Thanks Ya'll!

     


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    Worker Bees

    Category:BusinessTags : 
    AAEAAQAAAAAAAAMUAAAAJGViNzg2Yjc3LTQwODktNDI2Yi05OWIyLWEzMzQyNGE3M2M0NA Worker Bees

    Worker Bees

    Thought for the day

      I went to buy  my coffee this morning and  I forgot to grab cash.  It’s 5:00 am and I'm really wanting coffee bad.  All I had were checks and a credit card in my little fanny pack. The coffee shops  credit card machine was down and they didn’t take checks.  About this  time  an older woman  approached the counter and offered to buy my coffee for me.  She said to me “I’m just paying it forward”.    I didn’t argue with her – I let her buy my coffee for me -and I gave her a hug.   Now it’s my turn.   I understand – it is about personal satisfaction. 

    Being able to see the little guy, the worker bees as human beings that matter and have value – that is priceless. Worker bees   are the heart and soul  of an enterprise.  Sometimes we put too much emphasize on the big guy  and we forget that  those under us are actually the ones turning the wheel  that keeps our doors open.  

    AAEAAQAAAAAAAAL7AAAAJDgwMzU5YTEzLTYwNzktNDlmMS1iYTQ0LTMyMTU4ZjkwZDdmOA Worker BeesFor instance, what good is administration without teachers.  Or how about  corporate executives without secretaries to provide a level of organization.  You need cooks and waitresses and dishwashers to run a restaurant.  It also helps to have certified electricians to run a power company.   You need tellers at the windows of the bank, and nurses to tend to sick.  The worker bees – they are at heart and soul  of your business, institution, or nonprofit.  They are your most valuable asset and should never become a liability. You need them. 

    In reality, we are all worker bees.  Even those of us who own our own establishment or online practice.  We are answerable to someone, somewhere; could be a bank, shareholders, or the marketplace, etc.  Thus our  work goes on, one worker bee at a time.

    None of us can say without a hint of uncertainty  that we have 100% of every process down, and that the margin of error is so small that nothing could go wrong.  Of course you know the minute you state that, it’s as if Murphy’s Law kicks in and all hell breaks loose.

    How do you combat Murphy’s Law?  First off, except it as fact.  Things happen that are unexpected.   There is a philosophy that moves away from Murphy’s Law and acknowledges that  things will go wrong regardless of how well we plan.  The challenge is of course to make those things that go wrong  part of the plan.  Another idea is to pay it forward.  How do you get coffee without cash? Pay it forward! 

    How do you get coffee without cash?   

    Find a solution, find a work around, be flexible, and ask your worker bees what
    they know.  You will be surprised how often those worker bees understand your organization from a different angle, and possibly enough to save your bacon when the economy begins to move in a direction not in your favor. 

    bee Worker BeesEducation is not a sure fire way to protect yourself against the hardships of this world either.  While getting an education doesn't hurt, it won't mean anything unless you put it into practice. If you never put it into practice it is just a piece of paper on the wall.  

    As well, all the money in the world cannot, and will not take the place of the human connection.  You need to have people in your  life that you trust and rely on - like worker bees.  Building those relationships is key to how successful you will be in your life time.  I'm not talking financially as much as I am in the realm of personal satisfaction.  You can have all the money in the world and still be a miserable old cuss.  People are what make us who we are - especially those worker bees. 

    Been burned?  It’s part of the plan.  Been given the ax?  It’s part of the plan.  As hard as it may sound to do, you have to take  those rough moments in your life and make them part of the master plan.  It’s like learning to roller skate, you AREgoing to fall on a very delicate part of your body and it will hurt.  But, you get back up and do it again, until you are proficient enough to stay up for longer and longer periods of time. 

    AAEAAQAAAAAAAAL7AAAAJDgwMzU5YTEzLTYwNzktNDlmMS1iYTQ0LTMyMTU4ZjkwZDdmOA Worker BeesGetting back to our worker bees.  With their help our organizations, and businesses are supported by their skills and knowledge.  When you have worker bees who are trained and understand that  everything is connected, you have a much stronger work environment .   You rely on them, trust them, and need them.  It really is in your best interest to be available to your worker bees.  Make the time to be with your worker bees.  Build in those incentives that keep the bee colony happy.   There is always Murphy’s Law that is quick to remind you of just how valuable your worker bees really are. 

    ..and the buzz is all about Personal Satisfaction. 

     

     


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    Management – It’s 5 O’clock Somewhere

    Category:BusinessTags : 
    AAEAAQAAAAAAAALHAAAAJGM0OGQxNDNkLThkY2EtNDZjYy1iNTAxLWRjNjQ2NzA3YTMwMw Management - It's 5 O'clock Somewhere

    Management - It's 5 O'clock Somewhere


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    Creative and Inspirational People

    Category:Wellness and FitnessTags : 
    AAEAAQAAAAAAAAH_AAAAJDBhODIzNTA2LTcyNDUtNGIxMS1hMzBiLWRmNDcwOGU1ZmI5YQ Creative and Inspirational People

    Creative and Inspirational People